Privacy notice
We collect what we need to deliver your order and run the shop. We never sell personal data. You can see, correct or delete yours at any time.
Last updated 11 October 2026
Who is responsible
Clockwise Ltd is the data controller for personal data collected through Holistic Tree. Holistic Tree is a trading name of Clockwise Ltd, a company registered in England and Wales (company number 15143248). Contact: hello@holistictree.co.uk.
What we collect and why
| Data | Why | Lawful basis |
|---|---|---|
| Your name, email and phone | To take your order, confirm it and help you | Contract |
| The delivery name and address | To deliver your order | Contract |
| Your order history | To show your orders, handle returns and keep accounts | Contract; legal obligation (tax records) |
| Marketing emails | Only if you ticked the box or confirmed a sign-up | Consent |
| Reviews you write | To publish verified reviews | Consent |
| How the site is used (pages, clicks, device, approximate location, visitor ID) | To improve the shop and measure what works | Legitimate interests |
We don't sell or rent personal data.
Who we share it with
Only the people we need to run the shop: the UK suppliers who pack and send your order (the delivery name, address and phone only), Royal Mail and other carriers, Stripe (payments), Amazon Web Services (email), our hosting providers, Google Analytics and our own analytics service. Each processes data under a contract that protects it. Some process data outside the UK under UK-approved safeguards.
How long we keep it
Order records: 6 years (tax law). Accounts: until you close them. Marketing emails: until you unsubscribe. Abandoned-basket data: 30 days. Analytics: 14 months.
Your rights
You can ask to access, correct, delete or restrict your data, object to processing, or move it to another provider. Email hello@holistictree.co.uk. Every marketing email has a one-click unsubscribe. If you're unhappy, you can complain to the Information Commissioner's Office (ico.org.uk).