Delivery
Every item shows when to expect it. Delivery is the sum of your parcels, from £3.95 each, and free over £60 on most orders: we pay the first £6.
Last updated 11 October 2026
What delivery costs
Your order travels in parcels, one from each UK warehouse that holds your items. Each parcel costs what the carrier charges us for it, and your delivery is the sum of your parcels. Checkout shows every parcel before you pay.
| Parcel | UK mainland | Highlands, Islands, Northern Ireland & Isle of Man |
|---|---|---|
| Standard dispatch items, up to 2 kg | £3.95 | £3.95 |
| Standard dispatch items, over 2 kg | £7.95 | £17.95 |
| Same-day dispatch items (order by noon), up to 1 kg | £4.95 | £8.95 |
| Same-day dispatch items (order by noon), over 1 kg | £5.95 | £9.95 |
| Same-day dispatch items (order by 10am) | £3.95 | £3.95 |
The weight is the whole parcel's, and checkout works it out for you.
Free delivery over £60 on most orders
When your items come to £60 or more, before any discount code, a basket that travels as one ordinary parcel arrives free. Over £60 we pay the first £6 of delivery. Extra parcels and remote areas add a small delivery top-up.
| Items of £60 or more | Delivery | You pay |
|---|---|---|
| One parcel of standard dispatch items | £3.95 | Free |
| One parcel of same-day dispatch items | £4.95 | Free |
| Two parcels, one of each | £8.90 | £2.90 |
When it arrives
Every product page shows when to expect it before you buy, worked out from the moment you're ordering. There are two kinds of item:
| Item | Leaves us | Carrier | Arrives |
|---|---|---|---|
| Same-day dispatch | The same day when you order by the time on its page (10am or noon), Monday to Friday | Royal Mail Tracked 48 or a tracked courier | 2 to 3 working days after it leaves |
| Standard dispatch | Within 1 to 2 working days (up to 4 in October to December) | Royal Mail Tracked 48 or APC | 2 to 5 working days after it leaves |
Orders placed after the cut-off, at the weekend or on a bank holiday count from the next working day. Each parcel travels on its own, so a basket with more than one can arrive on different days; checkout shows when the last one arrives.
Highlands, Islands, Northern Ireland & Isle of Man
Carriers take a working day longer to reach these postcodes, and checkout reminds you when yours is one of them. A parcel here costs what the carrier charges for these areas (the right-hand column above), and over £60 we still pay the first £6.
The postcodes are BT (Northern Ireland), AB36 to AB38, AB41 to AB56, FK17 to FK21, HS (Outer Hebrides), IM (Isle of Man), IV (Inverness and the Highlands), KA27 to KA28, KW (Orkney and Caithness), PA20 to PA88, PH17 to PH44, PH49 to PH50, PO30 to PO41 (Isle of Wight), TR21 to TR25 (Isles of Scilly), ZE (Shetland).
Christmas last order dates
| Item | Order by |
|---|---|
| Same-day dispatch items (order by noon) | noon on Thursday 17 December |
| Standard dispatch items | noon on Wednesday 9 December |
These dates leave room for the carriers' busiest week. Each product page also shows whether it arrives before Christmas.
Tracking
When your parcel leaves the warehouse we email you the tracking link. If you ordered while signed in, the order is in your account too.
If something arrives damaged
Please tell us within 3 days of delivery, with a photo and your order number, so we can sort it out with the supplier quickly. We'll send a replacement or a full refund, whichever you prefer.
Sending to someone else
Add their name and address at checkout, and we send it straight to them.
Where we deliver
We deliver to home and work addresses in England, Scotland, Wales, Northern Ireland and the Isle of Man. Most items can go to the Isle of Man; checkout tells you if one can't. We don't deliver to Jersey or Guernsey.